Terms and Conditions
THE WARRIOR GODDESS BODY PROGRAMMES TERMS OF BUSINESS FOR THE SALE OF FITNESS AND NUTRITION PLANS WORLDWIDE
These are the Terms of Business which govern our sales of fitness and nutrition plans (Plans).
This constitutes a legal agreement between us and you. Please read it carefully.
Please note that we do not provide medical advice. When following our Plans you are doing so at your own risk, and you must take full responsibility for the effects on your body that you may experience along the way. Any guidance we may provide is no substitute for professional medical or physiotherapy advice. Always ask your GP if in doubt.
The Plans are not appropriate for you if you have any of the conditions or illnesses listed in clause 7.2 below, or if you are under 18.
1. INFORMATION ABOUT HOW TO CONTACT US
1.1 Who we are. We are Warrior Goddess Kettlebell Training, a company which is part of Lisa Barwise Companies, registered in the Belfast, Northern Ireland.
1.2 How to contact us. You can contact us by email to email@example.com or by post to 26 Malton Vale, Belfast, BT9 6HZ, Northern Ireland.
1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
2. THE PLANS
2.1 Nature of the Plans. All the meals contained within all Plans are suggested and no set plans will be given, unless you have specifically paid for this service and therefore new recipes will not be created upon request.
2.2 Our ethos. The program has been created in line with our own unique formula. Our ethos is sustainability and enjoyment of food, which is tracked and calculated using your own unique macros and calories, to create a specific outcome, determined by you. Therefore, we do not pre-determine nutritional values for you.This is your responsibility, unless you have expressly paid for this service.
2.3 Allergies. If you notify us of an allergy or intolerance you will be provided with advice on how to remove or replace most ingredients included in the Plan. Please note, however, that you are responsible for all your own food and health choices pertaining to this.
2.4 The Protein Works products. If you choose to purchase any The Protein Works supplements, please note that is a separate agreement between you and The Protein Works, and we give no promises in respect of that product. Please see our Affiliate Disclosure (#18).
2.5 Physical training. The training routines contained within the Plans are also pre-set. However you can modify to accommodate injury or illness as you wish.You will receive details on the exact structure to follow; meaning the duration, repetition, range and amount of sets. This also includes guidance or correct lifting techniques through video links. Due to strength being such an individual consideration, weight on the resistance training section will never be specified and this is something you will have to discover through carrying out the exercises.
2.6 You must submit the correct information. Once your chosen Plan begins, you will be in complete control of the results. In order to achieve success with this program you need to stick to it 100%: this includes meal portions, meal timings, training, alcohol consumption and eating out.
2.7 Photos. The photos you provide will need to be taken in swimwear or equivalent so that body composition can be assessed. Please note that we take privacy extremely seriously, and we take all reasonable precautions to ensure that these photos are stored securely. Nevertheless, we recommend that you to anonymize the photos provided to us by, for example, cropping your face (e.g. either taking a photo of your neck down or cropping the image using a photo editing application before you upload it). This will assist us in preserving your privacy should a security breach occur.
2.8 Timing. Once you purchase the Sexy Strong program you have 12 months to complete it. The Plan is valid for 12 months from the initial order and needs to be completed within this timeframe. After this time you will still have access to the plan and coaching, but cannot make any claims associated with it.
2.9 The Warrior Goddess Body Sexy Strong Program and 1:1 Coaching
On the Websites, you may purchase enrollment in the the Sexy Strong 12 Month Program (“Sexy Strong Program”).
This initial purchase of $1997 or $397 a month for 6 months or $197 for 12 months, provides you with access to the Sexy Strong Program for 12 months. The Sexy Strong program is ‘lifetime access’ meaning that once you have purchased you have access to both the online digital studio in the members area and the coaching via the Facebook community in perpetuity.
You may request a refund for up to 48 hours after your purchase of the 6 Week Transformation Challenge and the Sexy Strong Program if you ‘change your mind’.
We offer a satisfaction guarantee for the 6 Week Transformation Challenge Program and the Sexy Strong program. If you are not satisfied with your results from the 6 Week Transformation Challenge, you may request a refund; however, you must make a good-faith effort to complete the program during the six-week program period, submitting your results to us as part of the program. It is in WGKBT and Lisa Barwise’s sole discretion as to whether or not a good-faith effort has been shown in accordance with various criteria set by the Lisa Barwise’, which includes before and after photos, participation in groups and measurement tracking.
You may request a refund for a Digital Product within 48 hours of purchase. After that, no refunds are available. Please note that this includes any WGKBT Plans or Programs including the 6 Week Challenge and Sexy Strong program.
Additionally, you may not defer your participation in the 6 Week Transformation Challenge. Your purchase is good only for participation in the round of the WGKBT Program that you purchased and once you have started, you cannot restart. If you are unable to participate after you have started the challenge, you will need to purchase a space in a future round.
As you have lifetime access to the Sexy Strong program, you have access to all phases forever and can access the members area but you cannot participate in future 6 week challenges in terms of access to the 6 Week Facebook Group for coaching. You may not defer your participation in the 6 Week Transformation Challenge in terms of achieving the refundable deposit.
The ‘Refundable Deposit’ is eligible when Unicorn Status is achieved after the initial 6 weeks and will be made into your account within 14 days of successful completion of the challenge and unicorn status awarded. The full terms and conditions are laid out here:
TERMS OF SUCCESSFUL COMPLETION OF UNICORN CHALLENGE: As part of my accepting one of the very limited spaces on this coaching program, I agree to all of the following terms of this agreement and accept that not adhering to any of the following terms will mean my deposit becomes non-refundable or that I am denied coaching. Please note: Once started a challenge cannot be attempted again unless you sign up again and start from the beginning, however you have lifetime access to the online tutorials and downloads.
1:1 Coaching Terms and Conditions
The terms and conditions below apply to all coaching services provided by Warrior Goddess Kettlebell Training, to any individual. In these terms (“the Terms”), “we”/“us”/“our” means one of The Sculpted Vegan coaches, and “your”/“your”/“yours” means you, the client. Purchasing any Services from us constitutes acceptance of the Terms. The Terms shall not be varied in any way whatsoever unless agreed in advance in writing between the parties. The term “coaching” as here used covers shredding and fat loss coaching, meal planning and macros coaching, veganism coaching and stage prep and posing coaching as well as mindset coaching for clients.
“Fee” means the sum payable by you to us for the Services. “Services” means such coaching services (including but not limited to individual one-to-one sessions over Zoom or telephone, and coaching programs made of numerous sessions) as requested by you. “Session” means a coaching session lasting 50 minutes in length.
1.1 We agree to supply the Services to you and you agree to pay the Fee for the same subject to these Terms.
1.2 The exact date and time of our supply of the Services is agreed when you book one of the session slots in the Acuity Scheduling system.
1.3 The amount of the Fee shall be agreed and paid in advance between the parties when you select one of the Services. By selecting a specific Service, you are agreeing to pay the Fee in full at booking as stated in the booking form.
1.4 For bundled Services, you agree to redeem your Sessions within 90 days of the purchase. Any unclaimed Sessions will expire after 120 days and cannot be redeemed.
1.5 All Sessions will be recorded for quality and training purposes. You have the right to request that the recording be sent to you. Inform your coach during your appointment that you would like a copy of the recording. The recordings will only be available for 10 days from the date of the appointment and will expire on the 11th day.
1.6 No variation to these Terms shall be binding unless agreed in writing and signed by both parties.
2. Independent contractor status
The Warrior Goddess Body coaches are engaged as an independent contractor. Nothing herein will be deemed or construed to create an employer-employee, joint venture, partnership, or agency relationship between one of The Warrior Goddess Body coaches and you for any purpose whatsoever.
3. Your Status
3.1 By purchasing coaching from us, you warrant that: (i) You are legally capable of entering into binding contracts; and (ii) You are at least 18 years old.
3.2 You understand that your coaching results are dependent on your actions. You enter coaching with the full understanding that you are wholly responsible for creating your own results.
3.3 You understand and agree that the Services provided by us is in no way to be construed as psychological counseling or therapy.
4. Our obligations
4.1 We shall endeavour to provide the Services in accordance with these Terms.
4.2 In the event that we cancel the Services or a Session, as applicable, for any reason, we shall offer you a new date for the Services or the Session and no additional Fee shall be payable by you.
4.3 We acknowledge that anything you share with us is completely confidential. We undertake not to disclose any information you share with us in any Session in any way whatsoever (unless in the unlikely event we are required to do so by law).
5. Your obligations
5.1 You shall: (i) co-operate with us as reasonably necessary in order to enable us to provide the Services; and (ii) notify us of if you have any special requirements relating to the Services prior to us providing the Services.
5.2 You understand that for our work to be effective it’s important for you to be as honest, open and at ease as possible.
5.3 You shall notify us, if and when: (i) you say or do anything in a session that you don’t feel comfortable with; and (ii) you have any concern at all with the way we are working. Email notifications should be sent to firstname.lastname@example.org
6.1 For coaching Sessions payment of the Fee by you to us shall be by Paypal or credit card due when the session booked, a minimum of 12 hours before your first Session.
6.2 Payment of all sums shall be made in USD through the ‘Pay Now’ buttons on the https://www.warriorgoddesskettlebelltraining.com/coaching/1:1 page.
7. Cancellation Policy
7.1 In the event you decide to cancel your Services, you must do so 48 hours after purchase to receive a full refund. After that period, you may request a transfer to a person or a different start time. If you purchased a session, booked and did not cancel a session with 24 hours notice, you will lose this session. If you purchased bundled Services for a discount, you will forfeit the free Session if any Sessions have already been held. You do however have the right to transfer the Services to someone you know as long as you provide this notice to us in writing over email. Email notifications should be sent to email@example.com
7.2 In the event that you notify us that you wish to postpone the Services or the Session prior to the time of commencement of the same, you shall do so 24 hours (1 business days) or more in advance of the next scheduled Session. If you notify us less than 24 hours (1 business days) in advance of the next scheduled Session, the Fee is not refundable and your session is lost.
7.3 In the event that you notify us that you wish to postpone the Services or the Session, you acknowledge and agree that we cannot guarantee to reschedule the same for your preferred date and time.
7.4 In the event that you notify us that you wish to postpone the Services or the Session apart from a Subscription plan, you acknowledge and agree that you have up to 60 days to use a one off coaching Session and up to 90 days to use bundled Sessions.
8. Subscription Plans
8.1 Subscriptions shall include four Sessions per month and one daily accountability check-in with the Coach’s personal email address or agreed upon text message or Whatsapp message.
8.2 In the event that you notify us that you wish to postpone a Session during a coaching Subscription, you acknowledge that sessions cannot be rolled over into the next month.
8.3 In the event that you notify us that you wish to postpone a Session in a Subscription plan prior to the time of commencement of the same, you shall do so 24 hours (1 business days) or more in advance of the next scheduled Session. If you notify us less than 24 hours (1 business days) in advance of the next scheduled Session, the Session is forfeited.
8.4 You may cancel your Subscription at any time provided you notify us in writing 14 days before your next billing cycle.
8.5 Subscriptions will be automatically charged monthly on the anniversary of the day of the month you registered.
9. Limitation of liability
9.1 We shall not be liable to you (excluding for personal injury or death, fraud, or wilful default) for any loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, and whether in tort (including without limitation negligence, contract or otherwise) that may result in connection with the Services.
9.2 Our liability to you shall at all times be limited to the amount paid, if any, by you for the Services.
All notices to be given under these Terms will be in writing (which may include email). Any notice given by email shall be deemed served when dispatched. Email notifications should be sent to firstname.lastname@example.org.
11. Force majeure
We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to the Services, if the delay or failure was due to any cause beyond our reasonable control.
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
If any part of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
14. Entire agreement
These Terms together with our booking confirmation constitute the entire agreement between the parties and shall exclude of any other agreement, or understanding of any kind, whether oral or written, relating to the Services.
15. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with Northern Irish law and the parties hereby agree to submit to the exclusive jurisdiction of the Northern Irish courts.
Warrior Goddess Body Certified Coaching Program through the $5k Method Course & Mastermind
1.0 The Warrior Goddess Body Certified Coaching Program delivered using the $5k Method Course.
On the Websites, you may purchase enrollment in the the Warrior Goddess Body Certified Coach Program 5k Method Course or Mastermind (“$5k Method Course”).
This initial purchase of $10,000 or $1,000 a month for 12 months provides you with access to the $5 Method Mastermind for 3 Months or $5,000 or $2000 for 3 months, provides you access to the $5k Method Course for 3 Months, in addition to the Sexy Strong Program for 12 months. The Sexy Strong program is ‘lifetime access’ meaning that once you have purchased you have access to both the online digital studio in the members area and the coaching via the Facebook community in perpetuity.
You may request a refund for up to 48 hours after your purchase of the $5k Method Course or Mastermind as a ‘change your mind’ option.
You may request a refund for a Digital Product, Program or Course within 48 hours of purchase. After that, no refunds are available. Please note that this includes any WGKBT Plans or Programs including the 6 Week Challenge, Sexy Strong program and the $5k Method Course.
When you purchase the $5k Method course or mastermind to become a Certified Warrior Goddess Body Coach or apply to be an affiliate coach or brand ambassador, you are consenting to the Affiliate Agreement and terms of conditions here outlined.
In consideration of Warrior Goddess Kettlebell Training (“Company”) maintaining an affiliate and certified coaching program for its products, including, but not limited to Warrior Goddess Body programs known as Sexy Strong (“Affiliate Program”) and you (“Affiliate”), upon participating and being a paid member of the Sexy Strong program or desiring to participate in the $5k Method Certified Coach Program or Mastermind, it is agreed as follows:
In order to enroll in the Affiliate Program, Affiliate must complete an application. Applicant represents and warrants that, as of the date the application is submitted, all information provided to the Company is current and accurate. Applications will be reviewed by the Company and Company reserves the right to deny entrance into its Affiliate Program to any applicant that is deemed unqualified for any reason, at Company’s sole and absolute discretion.
To begin the enrollment process, Affiliates & Certified Coaches have attended Application calls, signed up for the $5 Method course and then will submit an application.
Company may approve or reject Applicant’s applications in its sole discretion.
Company may cancel Applicant’s application if Company determines that it is unsuitable for the Affiliate Program, including, but not limited to, if your website or social media channels:
• Promote sexually explicit materials;
• Promote violence;
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
• Promote illegal activities;
• Incorporate any materials which infringe or assist others to infringe on any copyright, trademark or other intellectual property rights or to violate the law;
• Include “Barwise” or “Warrior Goddess Kettlebell Training” or “Warrior Goddess Body” or variations or misspellings thereof in its domain name;
• Are otherwise in any way unlawful, harmful, threatening, defamatory, obscene, harassing, or racially, ethnically or otherwise objectionable to us in our sole discretion;
• Contain software downloads that potentially enable diversions of commission from other affiliates in our program; and
• Fail to abide by FTC rules related to disclosure.
The term of this Agreement as Affiliate and Certified Coach shall be exactly 1 year from the date of signing. At the end of the term, this Agreement will automatically renew for an additional 1-year term unless terminated by either party in accordance with Paragraph 3.
Company or Affiliate may terminate this Agreement for any reason by providing 7 days written notice to the other party; the date this notice is sent will be the “Termination Date”. Failure to comply with the terms of this Agreement will result in immediate termination of this Agreement by the Company and forfeiture by Affiliate of any accrued, unpaid commissions. Company shall pay any pending commissions owed to Affiliate through the Termination Date, if a termination of this Agreement occurs for any reason other than a violation of this Agreement on the part of the Affiliate. Upon termination by either party, Affiliate’s limited license to use the intellectual property of Company for the purpose of promoting the products and/or services offered through the Affiliate Program, will cease as of the Termination Date.
4. PROMOTIONAL MATERIALS
Upon acceptance of Affiliate’s application, Company will grant access to Affiliate to the Affiliate Program Facebook Group (“Facebook Group”). Within the Facebook Group, Company shall make available to Affiliate certain promotional graphics, button links, or text material for use on the Affiliate social media and website (the “Promotional Materials”). Affiliate shall display the Promotional Materials on Affiliate’s website prominently and as Affiliate sees fit, provided that the manner of display shall be subject to the terms and conditions of this Agreement. Affiliate shall also include a link from the Promotional Materials to Company’s website, as specified by the Company.
5. AFFILIATE CONTENT
Affiliate is permitted to create materials to promote the Affiliate Programs and Company’s products (“Affiliate Content”). This may include graphics, video or text materials. All Affiliate Content must abide by the Warrior Goddess Kettlebell Training Brand Integrity and Style Guidelines. At any time, if Affiliate is uncertain of whether Affiliate Content is compliant with Brand Integrity and Style Guidelines, Affiliate may email email@example.com.
If, at any time, Company, in its sole discretion, determines that Affiliate Content is not compliant with Brand Integrity and Style Guidelines, or is inappropriate in any way, Affiliate agrees that Affiliate will remove such content as soon as possible. All requests for removal of Affiliate Content will be directed to Affiliate at the email address used during the registration.
6. USE OF PROMOTIONAL MATERIALS
The Affiliate’s use and display of the Promotional Materials on the Affiliate’s website shall conform to the following terms, conditions and specifications:
• Affiliate may only use the Promotional Materials for the purpose of promoting Company’s website (and the products and services available thereon), and for linking to Company’s website.
• Affiliate will not alter, add to, subtract from, or otherwise modify the Promotional Materials provided by Company. If Affiliate wishes to alter or otherwise modify the Promotional Materials, Affiliate must obtain prior written consent from the Company for such alteration or modification. Such requests may be directed to firstname.lastname@example.org.
• The Promotional Materials will be used to link only to Company’s website, to the specific web site page specified by Company.
7. PROMOTION RESTRICTIONS
Affiliate is free to promote Affiliate’s own web sites and social media channels, but any promotion that mentions “Company” could be perceived by the public or the press as a joint effort. Affiliate should know that certain forms of advertising are always prohibited by Company. For example, advertising commonly referred to as “spamming” is unacceptable to Company and could cause damage to Company’s name and reputation. Other generally prohibited forms of advertising include the use of unsolicited commercial email (UCE), postings to non-commercial channels and cross-posting to multiple channels at once.
In addition, Affiliate may not advertise in any way that effectively conceals or misrepresents Affiliate’s identity, domain name, or return email address. Affiliate may use email marketing to promote Company so long as the recipient is already a subscriber of Affiliate, and recipients have the option to remove themselves from future mailings, which is also known as unsubscribing. Also, Affiliate may post to social media channels to promote Company so long as the channel specifically welcomes commercial messages. Affiliate is liable for determining if a social media platform accepts commercial messages.
At all times, Affiliate must clearly represent itself and its web sites as independent from Company and fully disclose its status as Affiliate. If it comes to the attention of Company that Affiliate is spamming, Company will consider that cause for immediate termination of this Agreement and Affiliate’s participation in the Affiliate Program. Any pending balances owed to Affiliate will not be paid if this Agreement is terminated due to such unacceptable advertising or solicitation.
Affiliates that, among other keywords, bid in their Pay-Per-Click campaigns on keywords such as Lisa Bawrise, Warrior Goddess Kettlebell Training and/or any misspellings or similar alterations of these – be it separately or in combination with other keywords – and do not direct the traffic from such campaigns to their own website prior to re-directing it to Company’s website, will be considered trademark violators, and will be banned from the Affiliate Program. Company will do everything possible to contact Affiliate prior to the ban. However, Company reserves the right to expel any trademark violator from the Affiliate Program without prior notice, and on the first occurrence of such PPC bidding behavior.
Affiliate shall not transmit any so-called “interstitials,” “Parasiteware™,” “Parasitic Marketing,” “Shopping Assistance Application,” “Toolbar Installations and/or Add-ons,” “Shopping Wallets” or “deceptive pop-ups and/or pop-unders” to consumers from the time the consumer clicks on a qualifying link until such time as the consumer has fully exited Company’s site (i.e., no page from Company’s site or any of Company’s content or branding is visible on the end-user’s screen). As used herein a. “Parasiteware™” and “Parasitic Marketing” shall mean an application that (a) through accidental or direct intent causes the overwriting of affiliate and non-affiliate commission tracking cookies through any other means than a customer initiated click on a qualifying link on a web page or email; (b) intercepts searches to redirect traffic through an installed software, thereby causing, pop ups, commission tracking cookies to be put in place or other commission tracking cookies to be overwritten where a user would under normal circumstances have arrived at the same destination through the results given by the search (search engines being, but not limited to, Google, MSN, Yahoo, Overture, AltaVista, Hotbot and similar search or directory engines); (c) set commission tracking cookies through loading of Company site in IFrames, hidden links and automatic pop ups that open Company’s site; (d) targets text on web sites, other than those web sites 100% owned by the application owner, for the purpose of contextual marketing; (e) removes, replaces or blocks the visibility of Affiliate banners with any other banners, other than those that are on web sites 100% owned by the owner of the application.
8. LIMITED LICENSE TO USE INTELLECTUAL PROPERTY
Company grants Affiliate a non-exclusive, non-transferable, revocable right to (i) access Company’s site through HTML links solely in accordance with the terms of this Agreement and (ii) solely in connection with such links, to use Company’s Affiliate Program logos, trade names, trademarks, and similar identifying material (collectively, the “Licensed Materials”) that Company provides to Affiliate or authorize for such purpose. Affiliate is only entitled to use the Licensed Materials to the extent that Affiliate remains a member in good standing of the Affiliate Program. Affiliate agrees that all uses of the Licensed Materials will be on behalf of Company and the good will associated therewith will inure to the sole benefit of Company.
Affiliate agrees not to use the Licensed Materials in any manner that is disparaging, misleading, obscene or that otherwise portray Company in a negative light. Company reserves all of its respective rights in the proprietary materials covered by this license. Other than the license granted in this Agreement, Company retains all right, title, and interest to its respective rights and no right, title, or interest is transferred to Affiliate.
9. LIMITED LICENSE TO USE THE PROMOTIONAL MATERIALS
Upon acceptance into the Affiliate Program, Company grants the Affiliate a revocable, non-exclusive, worldwide, royalty-free license to use the Promotional Materials provided by Company during the term of this Agreement. The Affiliate may display these materials on the Affiliate’s website or social media for the sole purpose of participating in the Affiliate Program. The Affiliate is prohibited from distributing, reproducing, modifying, amending, or creating derivative works of the Promotional Materials.
This includes all use of the $5k method lead generating trade marked processes, the 5 Day program formula and any of the promotional materials or copy used in perpetuity.
10. EFFECT OF TERMINATION ON LICENSES GRANTED
Upon termination or default by either party, Affiliate’s limited license to use the Licensed Materials and Promotional Materials for the purpose of promoting the products and/or services offered through the Affiliate Program, will cease as of the Termination Date. Upon the Termination Date, Affiliate must immediately cease any use of the Licensed Material and Promotional Material. If Affiliate fails to remove the Licensed Materials or Promotion Material from previously published content after the Termination Date, no commissions on purchases made through Affiliate’s links after the Termination Date will be due to Affiliate.
This includes all use of the $5k method lead generating trade marked processes, the 5 Day program formula and any of the promotional materials or copy used in perpetuity.
11. SOLICITATION & MISUSE
Affiliates may not solicit clients from Warrior Goddess Kettlebell Training active client lists as either Sexy Strong or 5 Day Program participants. Any profits made from these solicitations will be deducted from commissions or pursued by the Company.
• Affiliate will be paid a referral fee (“Commission”), for each customer who completes a purchase on the Company website using the unique affiliate link assigned to Affiliate (“Link”), in accordance with the schedule set forth in Paragraph 7(b). The Affiliate shall be paid Commissions only on sales that are tracked through the Company’s online tracking system and indicate the Link as the source.
• The Commission rate varies and is dependent upon the item sold and level of the Affiliate. Please refer to the Warrior Goddess Kettlebell Training Back Office for current commission rates.
• Company reserves the right to change and amend the commission rate structure at any time, in the Company’s sole discretion.
• Commissions will be paid to the Affiliate in accordance with the following schedule:
◦ All commissions will be paid no later than the end of the month following the purchase. For example, if a purchase is made on June 20th, the payment will be made prior to July 31st.
• Commissions will be adjusted for orders that are cancelled, returned, or where payment is otherwise refunded to the purchaser. We offer the usual 48 hour cooling off period for online purchases so this will be taken into account. All payments will be made to the Affiliate’s PayPal account unless other arrangements are approved by the Company.
• If a cancellation or return occurs after Company has paid the commission, the corresponding amount will be deducted from the next payment made to Affiliate.
13. CUSTOMER SERVICE
The Company will handle all aspects of customer service for customers who purchase through the Affiliate’s Link including customer inquiries, product orders, customer billing and collection, and product shipment/delivery. Company reserves the right to change the Company’s policies and procedures, pricing structure, add or cancel any special offers, discontinue products or services, or change the terms under which products or services are offered at any time, without any advance notice to the Affiliate or customers purchasing through the Affiliate Link.
14. AFFILIATE INTELLECTUAL PROPERTY
The Affiliate grants Company a revocable, non-exclusive, worldwide, royalty-free license to use the Affiliate’s trademarks, trade names, service marks, business names, web page titles, slogans, logos, and copyrighted materials for the purposes of promoting, advertising, announcing, or marketing the Affiliate’s participation in the Affiliate Program. The Company has no obligation to announce, advertise, market, or promote the Affiliate’s participation in the Company Affiliate Program, but reserves the right to do so at its sole discretion.
15. AFFILIATE’S OBLIGATIONS
• Affiliate may not create or design its website or any other website that Affiliate operates, explicitly or implied, in a manner which resembles Company’s website. Affiliate may not design its website in a manner that leads customers to believe Affiliate is Company or any other affiliated business.
• As a member of the Affiliate Program, Affiliate will have access to the Warrior Goddess Kettlebell Training Back Office and the $5k Method Digital Studio and Resources. Here Affiliate will be able to obtain affiliate links/URLS (that provides for links to web pages within the Company web site) and review statistics. In order for Company to accurately track of all guest visits from Affiliate’s site, Affiliate must use the HTML code provided for each affiliate link provided. If Affiliate fails to use a link from Company, Company is not responsible for making payment to Affiliate for any commissions that Affiliate alleges are due from Affiliate’s failure to follow procedure. • Company reserves the right, at any time, to review Affiliate’s placement and approve the use of Affiliate’s links and require that Affiliate change the placement or use to comply with the guidelines provided through the Affiliate Program.
• The maintenance and the updating of Affiliate’s site lie solely with Affiliate. Company may monitor Affiliate’s site as necessary to make sure that it is up-to-date and to notify Affiliate of any changes that could enhance Affiliate’s performance.
• It is entirely Affiliate’s responsibility to follow all applicable intellectual property and other laws that pertain to website, social media channels, and content. Affiliate must have express permission to use any person’s copyrighted material, whether it be a writing, an image, or any other copyrightable work. Company will not be responsible (and Affiliate will be solely responsible) if Affiliate uses another person’s copyrighted material or other intellectual property in violation of the law or any third-party rights.
16. COMPANY RIGHTS AND OBLIGATIONS
• Company reserves the right to monitor Affiliate’s site at any time to determine if Affiliate is following the terms and conditions of this Agreement. Company may notify Affiliate of any changes to Affiliate’s site that should be made, or to make sure that Affiliate’s links to Company’s web site are appropriate and to notify Affiliate further of any changes that should be made. If Affiliate does not make the changes suggested by Company, Company reserve the right to terminate Affiliate’s participation in the Affiliate Program.
• Company reserves the right to terminate this Agreement and Affiliate’s participation in the Affiliate Program immediately and without notice to Affiliate should Affiliate commit fraud in Affiliate’s use of the Affiliate Program or should Affiliate abuse this program in any way. If such fraud or abuse is detected, Company shall not be liable to Affiliate for any commissions for such fraudulent sales.
COMPANY MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING COMPANY SERVICE AND WEB SITE OR THE PRODUCTS OR SERVICES PROVIDED THEREIN, ANY IMPLIED WARRANTIES OF COMPANY ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED AND EXCLUDED. IN ADDITION, COMPANY MAKES NO REPRESENTATION THAT THE OPERATION OF ITS SITE WILL BE UNINTERRUPTED OR ERROR FREE, AND COMPANY WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS.
• Affiliate represents and warrants that this Agreement has been duly and validly executed and delivered by Affiliate and constitutes Affiliate’s legal, valid, and binding obligation, enforceable against Affiliate in accordance with its terms ; Affiliate represents, warrants and covenants that Affiliate has full authority to enter into this Agreement and has or will obtain, during all times relevant hereunder, all of the necessary consents, rights, licenses, clearances, releases or other permissions to lawfully consummate the transactions and lawfully discharge, in all material respects, each and every of Affiliate’s obligations or duties set forth hereunder, whether performance is due now or hereafter during the Term. The Affiliate represents, warrants and covenants that its website does not and will not contain any materials that are illegal and that the Affiliate’s site is not operated for an illegal purpose or in an illegal manner.
• EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED THROUGHOUT THIS AGREEMENT, NEITHER PARTY MAKES ANY OTHER WARRANTIES, EXPRESS OR IMPLIED.
19. LIMITATION OF LIABILITY
• IN NO EVENT SHALL THE COMPANY HAVE ANY LIABILITY TO AFFILIATE FOR ANY LOST PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, MULTIPLE, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE; AND • IN NO EVENT SHALL THE COMPANY’S LIABILITY EXCEED THE FEES PAID UNDER THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY.
The Affiliate hereby indemnifies and holds harmless the Company, its officers, directors, employees, contractors, affiliates, agents, successors and assigns from and against any and all claims, liabilities, damages, actions, causes of action, suits, threats, demands, settlements, including all costs and attorney fees related thereto, that the Company may incur and which are based in whole or in part upon (a) the Affiliate’s participation in the Affiliate Program, (b) any claims that any of the Affiliate trademarks and other intellectual property and proprietary material infringe upon the rights of any third party, (c) the Affiliate breached of any term, covenants, condition, representation or warranty contained in this Agreement or any policies of participation in the Affiliate Program, or (d) any claim related directly or indirectly to Affiliate’s use, operation or the content of the Affiliate’s website.
All confidential information, including, but not limited to, any business, technical, financial, and customer information, disclosed by one party to the other during negotiation or the effective term of this Agreement which is marked “Confidential,” will remain the sole property of the disclosing party, and each party will keep in confidence and not use or disclose such proprietary information of the other party without express written permission of the disclosing party.
Affiliate agrees that Affiliate is an independent contractor, and nothing in this Agreement will create any partnership, joint venture, agency, franchise, or employment relationship between Affiliate and Company. Affiliate has no authority to make or accept any offers or representations on Company’s behalf. Affiliate will not make any statement, whether on Affiliate’s website or social media channels, that reasonably would contradict anything in this Section.
23. EFFECT OF HEADINGS
The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
Company may modify any of the terms and conditions in this Agreement at any time in its sole discretion. In such event, Affiliate will be notified by email. Modifications may include, but are not limited to, changes in the payment procedures and Affiliate Program rules. If any modification is unacceptable to Affiliate, Affiliate’s only option is to end this Agreement in accordance with Paragraph 3. Affiliate’s continued participation in the Affiliate Program following the posting of the change notice or new Agreement on Company’s site will indicate Affiliate’s acceptance to the changes.
25. ENTIRE AGREEMENT; WAIVER
This Agreement constitutes the entire agreement between the parties pertaining to the subject matter contained in it and supersedes all prior and contemporaneous agreements, representations, and understandings of the parties. No waiver of any of the provisions of this Agreement shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the party making the waiver.
26. NEUTRAL CONSTRUCTION
This Agreement was prepared by Company and/or its counsel. It is expressly understood and agreed that this Agreement shall not be construed against Company merely because it was prepared by its counsel; rather, each provision of this Agreement shall be construed in a manner which is fair to both parties.
This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument.
Neither party may assign its rights or obligations under this Agreement to any party, except to a party who obtains all or substantially all of the business or assets of a third party.
All written notice under this Agreement may be provided via email, as follows:
To Affiliate at the email address provided on the application form completed by Affiliate at the time of enrollment.
To Company, at email@example.com.
Any party may change its email address for purposes of this paragraph by giving the other parties written notice of the new email address.
30. GOVERNING LAW; VENUE
This Agreement shall be construed in accordance with, and governed by, the laws of United Kingdom as applied to contracts that are executed and performed entirely in the UK and Northern Ireland . The exclusive venue for any court proceeding based on or arising out of this Agreement shall be United Kingdom.
31. RECOVERY OF LITIGATION EXPENSES
If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorneys’ fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.
If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
3. PROGRAM & AFFILIATE SUPPORT: OFFICE HOURS
3.1 Our support coach ‘heroes’ are on hand to answer any of your questions or queries as follows:
(a) Monday to Friday: 9.00 to 15.00 GMT
(b) Saturday: Closed
(c) Sunday: Closed
(d) UK Bank Holidays: Closed
(e) Christmas and New Year: Office closure will be made available 14 days in advance.
3.2 In the event of staff training and office closure you will be notified 14 days in advance. In these instances our live chat service may be unavailable, however our messaging service will be available with your message answered soon after. Please note the production of Plans will remain in place and not be affected.
4. KEEP YOUR ACCOUNT DETAILS SAFE
4.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
4.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Business.
4.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.
5. HOW YOU MAY USE MATERIAL WE PROVIDE
5.1 We are the owner or the licensee of all intellectual property rights in our Plans. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
5.2 You must not use any part of the content of the Plans for any purpose other than your personal fitness and nutrition.
6. PROVIDING CONTENT
6.2 We may ask your permission to publish the photos. We may contact you to ask permission to publish the photos. We will always do this in writing, and, if we get your express written approval, you grant us the right to publish those photos, share them with the public and use them in any way whatsoever, including commercial uses, in perpetuity.
7. OUR CONTRACT WITH YOU
7.1 When the contract for a purchase of a Plan or Program comes in force. When you tick the box confirming that you accept these Terms of Business and then click the ‘PLACE ORDER’ button and made your payment, you are making an offer to purchase the Plan. A legally binding contract is formed when we have sent you a confirmation email that your order has been accepted.
7.2 We may refuse to sell a Plan for medical reasons. Our policy is that we will not provide fitness or nutrition plans if, by way of example, you are suffering an illness, injury or condition, such as cancer, HIV/AIDS, gastric band, heart, lung, liver, kidney or other organ disease, anorexia, bulimia. Our Plans are not appropriate for pregnant women, children under 18 or adults over 65.
7.3 You must be in good health. You confirm that you are in good physical condition and know of no medical or other reason why you should not engage in any form of exercise.
7.4 Our Plans are primarily aimed to customers in the UK. We reserve the right to reject any orders of Plans from outside the UK. If we do so, you will be given a full refund.
8. PROVIDING THE PLAN
8.1 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Plan to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Plan late or not supplying any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
8.2 Reasons we may suspend the supply of the Plan to you. We may have to suspend the supply of a Plan to:
(a) deal with technical problems or make minor technical changes; or
(b) update the Plan to reflect changes in relevant laws and regulatory requirements; or
(c) make changes to the Plan as requested by you or notified by us to you.
8.3 Your rights if we suspend the supply of Plan. We will contact you in advance to tell you we will be suspending supply of the Plan, unless the problem is urgent or an emergency. If we have to suspend the provision of the Plan for longer than one week in any 90 day period we will adjust the price so that you do not pay for Plan while it is suspended. You may contact us to end the contract for a Plan if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two weeks and we will refund any sums you have paid in advance for the Plan in respect of the period after you end the contract.
8.4 We may also suspend supply of the Plan if you do not pay. If you do not pay when you are supposed to and you still do not make payment within three days of us reminding you that payment is due, we may suspend supply of any elements of the Plan until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply. We will not suspend the Plan where you dispute the unpaid invoice (see clause 13.8). We will not charge you for the Plan during the period for which it is suspended. As well as suspending the Plans we may also charge you interest on your overdue payments (see clause 13.6).
9. YOUR RIGHTS TO END THE CONTRACT
9.1 Rights and exclusions. You have the right to end the contact in certain circumstances. However, these are subject to certain important exclusions, which are set out below. Please check these carefully.
9.2 You can end your contract with us as follows. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
- If you have just changed your mind about the Plan you may request to cancel your membership within 48 hours of the order by email to firstname.lastname@example.org.
- If you have opted to pay by monthly instalments: you may not terminate the plan after the 48 hour cooling off period.Your payments will be collected on a monthly basis, for a further 11 months from the date of purchase.
- If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.3;
(d) If you are ill or injured and cannot complete the Plan, you are still contracted to pay for it.You have lifetime access to the plan and it can be modified to suit your needs when you are back to full health.
9.3 Ending the contract because of something we have done or are going to do. If:
(a) we have told you about an upcoming change to the Plan;
(b) we have told you about an error in the price or description of the Plan you have ordered and you do not wish to proceed;
(c) we have suspended supply of the Plans for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than a week; or
(d) you have a legal right to end the contract because of something we have done wrong, you may end the contract and we will refund you in full for any cycles of the Plan which have not been provided.
9.4 Ending a contract prior to the expiration of a trial offer. To cancel a free trial, you must write to email@example.com BEFORE the trial period expires. (See Clause 10)
10. HOW TO END THE CONTRACT WITH US
10.1 Tell us you want to end the contract. If you are entitled to end the contract with us (see clause 9) and wish to do so, please let us know by doing one of the following:
(a) Email. Email customer services as set out above firstname.lastname@example.org.
(b) By post. Or simply write to us at the address above, including details of what you bought, when you ordered or received it and your name and address.
10.2 Where applicable, we will refund you the price you paid for the Plans including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
10.3 If your refund is authorised. We will make any refunds due to you as soon as possible, and in any event within 14 days of us receiving notice that a refund is due.
11. OUR RIGHT TO END THE CONTRACT
11.1 We may end the contract if you break it. We may end the contract for a Plan at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within five days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Plans; or
(c) in respect of a Plan if you are pregnant or suffering an illness, injury or condition, such as cancer, HIV/AIDS, gastric band, heart, lung, liver, kidney or other organ disease, anorexia, bulimia.
11.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for Plans we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
12. IF THERE IS A PROBLEM WITH THE PRODUCT
12.1 How to tell us about problems. If you have any questions or complaints about the Plan, please contact us by writing to us email@example.com or by post to 26 Malton Vale, Belfast, BT9 6HZ, Northern Ireland.
12.2 Summary of your legal rights. We are under a legal duty to supply Plans that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Plan. Nothing in these Terms of Business will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says digital content, such as a Training Plan, must be as described, fit for purpose and of satisfactory quality:
• if your digital content is faulty, you are entitled to a repair or a replacement
• if the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back
• if you can show the fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation
13. PRICE AND PAYMENT
13.1 Ways to pay. Goods must be paid for in advance. Plans may be paid for by a one off payment or payment plan option, payable by 3, 6, 11 or 12 monthly instalments.An administration fee or equivalent may be payable to set up the instalments option and this fee will be non-refundable.
13.2 Where to find the price for the Plan. Pricing is outlined on all our program pages and clear before purchase. The fee for the program are the following two options: 1 payment (due today) or 3,6,11 or 12 monthly payments. If you select the 12 monthly payments, you will pay the first instalment today, and an additional 11 monthly payments from the date of purchase. If you choose to pick this option, you are responsible for all 12 payments unless a refund is requested according to the terms further outlined below. Please note that if you choose the 12 payment option, Lisa Barwise Companies retain the right to suspend access to any program if payments are not made as they are due. Further, if at any time if there is a past due payment, access to the program will be temporarily restricted until the account is in current financial standing. Each monthly invoice only indicates the payment and balance due for the current month listed on that individual invoice, and does not reflect the ongoing or remaining balance for the account. We reserve the right to collect all monies due or overdue either in lump sum or instalments. However, we will always work with a customer to help them to pay off an outstanding debt if communication lines remain open.Should you have any account questions you can email firstname.lastname@example.org at any time.
13.4 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Plan, we will adjust the rate of VAT that you pay, unless you have already paid for the Plan in full before the change in the rate of VAT takes effect.
13.5 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Plans we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Plan’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Plan’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
13.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
13.7 We can charge an admin fee if you pay late. If a payment is cancelled, cannot be taken due to insufficient funds, or has been refused by Stripe, a reminder email will be sent to you requesting the outstanding payment. This can be paid from your original payment method, or by credit card. If the funds have not been received within five days of the due date, a $20 admin fee will be charged. At this stage, the Plan will go on hold until the balance is paid. If payment is not received within five working days, a further email will be sent advising you that if outstanding funds are not received we reserve the right to pass your details over to our chosen debt collection agency to enable us to recover the costs. This email will represent the final demand for payment. Additional charges may apply in this instance.
13.8 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
13.9 We are not liable for any charges that your bank may add to transactions.
13.10 You will be charged at the exchange rate available on the day of transaction.
14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE
14.1 We do not provide medical advice. When following a fitness or nutrition plan you are doing so at your own risk, and you must take full responsibility for the effects on your body which you may experience along the way.
14.2 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms of Business, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Plans; and for defective Plans under the Consumer Protection Act 1987.
14.4 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
14.5 We are not liable for business losses. We only supply the Plans for domestic and private use. If you use the Plans for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15. HOW WE MAY USE YOUR INFORMATION
16. OTHER IMPORTANT TERMS
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms of Business to another organisation.
16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms of Business to another person if we agree to this in writing.
16.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms of Business, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Plans, we can still require you to make the payment at a later date.
16.6 Which laws apply to this contract and where you may bring legal proceedings. These Terms of Business are governed by Northern Irish law and you can bring legal proceedings in respect of the Plans in the Northern Irish courts. If you live in Scotland or England you can bring legal proceedings in respect of the Plans in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Plans in either the Northern Irish or the English courts. The foregoing is subject to mandatory consumer protections which apply in your country, which may offer you additional rights.
16.7 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: email@example.com.
18. APPAREL & MERCHANDISE SHIPPING TIMES & COSTS