Refund & Cancellation Policy

 

2 Hour Workshop

 

All workshop bookings are made online and are non refundable. These sessions are non-transferable within 5 days notice and can only be transferred once to the next month.

It is the responsibility of the client to notify the instructor of any physical or medical limitation which may require adaptations or special care before starting any programme.  The fitness instructor reserves the right to determine the non suitability of a client’s injury or condition and therefore ineligibility to attend class.

It is therefore the responsibility of the client to determine this prior to purchasing any programme or class, as it is non refundable and only eligible for a transfer with 5 days notice.

If a kettlebell has been purchased as part of the beginners or intermediate pack and the client cannot attend, they will have 7 days after the workshop to make arrangements for it to be collected where convenient or the kettlebell will be forfeited.

If a client attends the workshop without either purchasing a kettlebell bundle or bring a CAST IRON 8kg, they will not be able to attend on the day and their ticket will be forfeited.

The instructor may offer alternatives to the value of the programme but no refund will be given.

If the workshop is missed due to non attendance, then this is done so at the responsibility of the student and will not be refunded or transferred.

A client cannot sign up and request a starter pack with less than 5 days notice- this is the minimum order and delivery time to get the kettlebells.

Requested transfers within 5 days will be refused. Only one transfer request can be made which means if you can’t make this programme, you must attend the following programme or lose your programme investment.

A client may be refused attendance if they arrive late.  A lateness of 15 minutes or more may result in the Coach determining they are unable to continue.   A class missed to lateness will not be transferred or refunded.

The workshop may also be cancelled if no one books to attend.  The minimum number for a 2 Hour Workshop to take place is 4.

 

Personal Training Sessions

1. All 1-2-1 Transformation & Personal Training packages will expire 6 months from purchase date.

2. This agreement sets forth the entire understanding of both parties and may not be changed except by written consent of both parties. The terms of this agreement will apply equally to each session and it’s understood by both parties that this agreement will remain legally binding.

3. Exercise levels will be progressive and regulated by the trainer.

4. By agreeing to participate in these packages including personal training you are agreeing to follow the guidelines set out by your trainer throughout the duration of the training programme.

5. A 24 hour cancellation policy applies to scheduled sessions. Sessions cancelled or rearranged less than 24 hours in advance will be charged in full to the client. If a session is cancelled within 24 hours by the personal trainer, a complimentary session will be offered. The cancellation policy will be adhered to in all cases.  Cancellation must be made in writing via text message or Facebook message and also via the scheduling software.

5. Sessions will last 1 hour unless otherwise stated and shall start at the scheduled time. Sessions will not be extended due to lateness of the client or due to interruptions caused by the client. Sessions can be cancelled or rearranged by contacting the personal trainer directly by text on 07950 457654 or via Facebook message but must be done in writing.

6. Any client who is not at the agreed meeting place within 20 minutes of the agreed scheduled time shall be deemed to have cancelled and charged for the entire session.

7. Sessions must be paid for in advance before the session commences by PayPal online payment or a cash payment.

8. Refunds will not be given due to illness, injury or non participation for sessions or classes.

9. Clients paying by PayPal may incur additional fees for online payment or installment payments but these are made clear at time of purchase.

10. Nutritional Plans are only given out once payment is made (first installment or in full)

11. Nutritional Supplements are only given once payment is made (first installment or in full)

12. Lisa Barwise reserves the right to cancel appointments if payment is outstanding.

13. All Photos, measurements and results attained during training may be used for promotion purposes (though client will always be asked for permission)

14. Rates and prices can vary at any time at the discretion of the Lisa Barwise.

15. All class bookings are made online and are non refundable.

16. If classes are missed due to non attendance, then this is done so at the responsibility of the student and will not be refunded or transferred.

17. If classes are known to be missed and mindfully communicated, it is at the discretion of Lisa Barwise to offer credit to another class, but this is done in good will on a case by case basis and based on space available.

 

24 hrs notice is required for cancellation of PRIVATE SESSIONS.

A 24 hour cancellation policy applies to scheduled sessions. Sessions cancelled or rearranged less than 24 hours in advance will be charged in full to the client. If a session is cancelled within 24 hours by the personal trainer, a complimentary session will be offered. The cancellation policy will be adhered to in all cases.  Cancellation must be made in writing via text message or Facebook message and also via the scheduling software.

If you have two or more cancellations in a row, your allocated weekly slot will be offered to the next person on the waiting list.  You will still be able to use your purchased sessions but not at your preferred time.

 

Medical Cancellations

Cancellation is permitted where a person may be unable to attend a pre-booked and / or private session for medical reasons. A doctor’s note confirming that the person was unable to make the sessions for medical reasons is required within 7 days of the missed session and upon receipt, credit for a new session will be issued.

It is the responsibility of the client to notify the instructor of any physical or medical limitation which may require adaptations or special care before starting any programme.  The fitness instructor reserves the right to determine the non suitability of a client’s injury or condition and therefore ineligibility to attend class.  It is therefore the responsibility of the client to determine this prior to purchasing any programme or class, as it is non refundable and only eligible for a transfer with 5 days notice.

 

The instructor may offer alternatives to the value of the programme but no refund will be given.

 

Workshops & Events

All bookings are made online and are non refundable.

Workshop or Event tickets may be transferred with notification of 5 days or more.

Be sure to email Lisa here at hello@warriorgoddesskettlebelltraining.com to request a transfer.

 

Under 5 days notice are not transferrable nor refundable.

 

It is the responsibility of the client to notify the instructor of any physical or medical limitation which may require adaptations or special care before starting any programme.  The fitness instructor reserves the right to determine the non suitability of a client’s injury or condition and therefore ineligibility to attend class.

It is therefore the responsibility of the client to determine this prior to purchasing any programme or class, as it is non refundable and only eligible for a transfer with 5 days notice.

 

The instructor may offer alternatives to the value of the programme but no refund will be given.

 

Medical Cancellations

Cancellation is permitted where a person may be unable to attend a pre-booked workshop for medical reasons. A doctor’s note confirming that the person was unable to make the sessions for medical reasons is required within 5 days of the missed session and upon receipt, credit for a new session will be issued.

It is the responsibility of the client to notify the instructor of any physical or medical limitation which may require adaptations or special care before starting any programme.  The fitness instructor reserves the right to determine the non suitability of a client’s injury or condition and therefore ineligibility to attend class.  It is therefore the responsibility of the client to determine this prior to purchasing any programme or class, as it is non refundable and only eligible for a transfer with 5 days notice.  The instructor may offer alternatives to the value of the programme but no refund will be given.

 

Requests for transfers, simply get in touch at hello@warriorgoddesskettlebelltraining.com.

 

Online Warrior Goddess Body Programmes visit our full terms and conditions here.

 

Last updated: 13th June 2022

 

 

Last updated March 2019