Refund & Cancellation Policy

 

Beginners Programme & 2 Hour Beginners Workshop

 

All class bookings are made online and are non refundable. These sessions are non-transferable within 4 days notice and can only be transferred once.

It is the responsibility of the client to notify the instructor of any physical or medical limitation which may require adaptations or special care before starting any programme.  The fitness instructor reserves the right to determine the non suitability of a client’s injury or condition and therefore ineligibility to attend class.  It is therefore the responsibility of the client to determine this prior to purchasing any programme or class, as it is non refundable and only eligible for a transfer with 4 days notice.  The instructor may offer alternatives to the value of the programme but no refund will be given.

If classes are missed due to non attendance, then this is done so at the responsibility of the student and will not be refunded or transferred.

 

Requested transfers within 4 days will be refused. Only one transfer request can be made which means if you can’t make this programme, you must attend the following programme or lose your programme investment.

 

Graduate Kettlebell Classes

The morning before class is the notice required to cancellation your evening session  i.e. 4 hrs notice is required for cancellation of a pre-booked Advanced beginners class.

Clients must manage their own cancellations through the online booking system.

All class bookings are made online and are non refundable.

If classes are missed due to non attendance, then this is done so at the responsibility of the student and will not be refunded or transferred if not within the cancellation period as stated above.

Once a block of sessions is purchased, there is a 4 month usage period before expiration.  Unused sessions are not refunded or transferred, with no exception.

Classes may be cancelled due to adverse weather conditions, civil unrest and safety issues in the studio or its surrounds.  It may also be cancelled due to the minimum number of students reached.  This minimum number for a class to go ahead is 3.  The studio will endeavor to give minimum of 2 hours notice for class cancellations.

 

Monthly and VIP Memberships

The morning before class is the notice required to cancellation your evening session  i.e. 4hrs notice is required for cancellation of a pre-booked graduate beginners class.

Clients must manage their own cancellations through the online booking system.

All class bookings are made online and are non refundable.

If classes are missed due to non attendance, then this is done so at the responsibility of the student and will not be refunded or transferred if not within the cancellation period as stated above.

Continued late cancellations or no shows under membership may result in the student being asked to revert from monthly membership to Graduate block or single class purchases.

The studio and its instructors reserves the rights to have 18 days of closures for public holidays and breaks.  Classes will not be held on these days. These will be clearly marked on the calendar and students notified in advance.  Some months may have more days than others due to the nature of the agreed public holidays. By agreeing to become a monthly member, you are agreeing to these closure days.

Membership is on a rolling contract with payment taken via credit or debit card which means it can be cancelled at any time with 30 days notice by email to hello@warriorgoddesskettlebelltraining.com. It cannot be cancelled witnin the first month.

VIP Membership is on a rolling contract with payment taken via credit or debit card which means it can be cancelled at any time with 30 days notice by email to hello@warriorgoddesskettlebelltraining.com. If I client chooses to access the Wheel of the Year programme as part of their VIP membership, it cannot be cancelled witnin the first 4 months.

Missed payments are subject to the following fees:

  • Not paid within 7 day of due date £10 fee due
  • Not paid within 14 days of due date £15 fee due
  • Not paid within 21 days of due date £20 fee due
  • Not paid within the month being due, your membership will be cancelled and only prepayment taken.
  • Three late payments within 6 months and your membership will be cancelled and only offered prepayment block bookings for classes.

 

Personal Training Sessions

 

1. All 1-2-1 Transformation & Personal Training packages will expire 6 months from purchase date.

2. This agreement sets forth the entire understanding of both parties and may not be changed except by written consent of both parties. The terms of this agreement will apply equally to each session and it’s understood by both parties that this agreement will remain legally binding.

3. Exercise levels will be progressive and regulated by the trainer.

4. By agreeing to participate in these packages including personal training you are agreeing to follow the guidelines set out by your trainer throughout the duration of the training programme.

5. A 24 hour cancellation policy applies to scheduled sessions. Sessions cancelled or rearranged less than 24 hours in advance will be charged in full to the client. If a session is cancelled within 24 hours by the personal trainer, a complimentary session will be offered. The cancellation policy will be adhered to in all cases.  Cancellation must be made in writing via text message or Facebook message and also via the scheduling software.

5. Sessions will last 1 hour unless otherwise stated and shall start at the scheduled time. Sessions will not be extended due to lateness of the client or due to interruptions caused by the client. Sessions can be cancelled or rearranged by contacting the personal trainer directly by text on 07950 457654 or via Facebook message but must be done in writing.

6. Any client who is not at the agreed meeting place within 20 minutes of the agreed scheduled time shall be deemed to have cancelled and charged for the entire session.

7. Sessions must be paid for in advance before the session commences by PayPal online payment or a cash payment.

8. Refunds will not be given due to illness, injury or non participation for sessions or classes.

9. Clients paying by PayPal may incur additional fees for online payment or installment payments but these are made clear at time of purchase.

10. Nutritional Plans are only given out once payment is made (first installment or in full)

11. Nutritional Supplements are only given once payment is made (first installment or in full)

12. Lisa Barwise reserves the right to cancel appointments if payment is outstanding.

13. All Photos, measurements and results attained during training may be used for promotion purposes (though client will always be asked for permission)

14. Rates and prices can vary at any time at the discretion of the Lisa Barwise.

15. All class bookings are made online and are non refundable.

16. If classes are missed due to non attendance, then this is done so at the responsibility of the student and will not be refunded or transferred.

17. If classes are known to be missed and mindfully communicated, it is at the discretion of Lisa Barwise to offer credit to another class, but this is done in good will on a case by case basis and based on space available.

 

24 hrs notice is required for cancellation of PRIVATE SESSIONS.

A 24 hour cancellation policy applies to scheduled sessions. Sessions cancelled or rearranged less than 24 hours in advance will be charged in full to the client. If a session is cancelled within 24 hours by the personal trainer, a complimentary session will be offered. The cancellation policy will be adhered to in all cases.  Cancellation must be made in writing via text message or Facebook message and also via the scheduling software.

If you have two or more cancellations in a row, your allocated weekly slot will be offered to the next person on the waiting list.  You will still be able to use your purchased sessions but not at your preferred time.

Medical Cancellations

Cancellation is permitted where a person may be unable to attend a pre-booked and / or private session for medical reasons. A doctor’s note confirming that the person was unable to make the sessions for medical reasons is required within 7 days of the missed session and upon receipt, credit for a new session will be issued.

It is the responsibility of the client to notify the instructor of any physical or medical limitation which may require adaptations or special care before starting any programme.  The fitness instructor reserves the right to determine the non suitability of a client’s injury or condition and therefore ineligibility to attend class.  It is therefore the responsibility of the client to determine this prior to purchasing any programme or class, as it is non refundable and only eligible for a transfer with 7 days notice.  The instructor may offer alternatives to the value of the programme but no refund will be given.

Workshops & Events

All bookings are made online and are non refundable.

Workshop or Event tickets may be transferred with notification of 4 days or more.  Be sure to email Lisa here at hello@warriorgoddesskettlebelltraining.com to request a transfer.  Under 4 days notice are not transferrable nor refundable.

It is the responsibility of the client to notify the instructor of any physical or medical limitation which may require adaptations or special care before starting any programme.  The fitness instructor reserves the right to determine the non suitability of a client’s injury or condition and therefore ineligibility to attend class.  It is therefore the responsibility of the client to determine this prior to purchasing any programme or class, as it is non refundable and only eligible for a transfer with 4 days notice.  The instructor may offer alternatives to the value of the programme but no refund will be given.

Medical Cancellations

Cancellation is permitted where a person may be unable to attend a pre-booked workshop for medical reasons. A doctor’s note confirming that the person was unable to make the sessions for medical reasons is required within 4 days of the missed session and upon receipt, credit for a new session will be issued.

It is the responsibility of the client to notify the instructor of any physical or medical limitation which may require adaptations or special care before starting any programme.  The fitness instructor reserves the right to determine the non suitability of a client’s injury or condition and therefore ineligibility to attend class.  It is therefore the responsibility of the client to determine this prior to purchasing any programme or class, as it is non refundable and only eligible for a transfer with 4 days notice.  The instructor may offer alternatives to the value of the programme but no refund will be given.

 

Online products & supplements

All products and supplements come with a 14 day money back guarantee of satisfaction.

Items must be unworn (other than opening and general trying) and returned in their packaging.

Supplements can be returned in original bottles and boxes.

Full refunds will be issued, simply get in touch at hello@warriorgoddesskettlebelltraining.com.

 

Online Programme, Bootcamp & Personal Training Programmes

All online bootcamp and personal training programmes are made online via PayPal or credit/debit card.

These led or date specific programmes are non-transferable within 7 days notice.

If activities or trainings are missed due to non attendance, then this is done so at the responsibility of the student and will not be refunded or transferred.

If it is known that activities or classes will to be missed and mindfully communicated more than 7 days before a programme starts, Lisa Barwise will offer credit to another programme.

Requested transfers within 7 days will be refused.

Transferred programmes will be subject to an admin fee of £15.

Satisfaction is guaranteed and if you feel the programme did not deliver what it promised within the first 28 days and you are not satisfied, please contact Lisa to request a full refund at hello@warriorgoddesskettlebelltraining.com.

It is the responsibility of the client to notify the instructor of any physical or medical limitation which may require adaptations or special care before starting any programme.  The fitness instructor reserves the right to determine the non suitability of a client’s injury or condition and therefore ineligibility to attend class.  It is therefore the responsibility of the client to determine this prior to purchasing any programme or class, as it is non refundable and only eligible for a transfer with 7 days notice.  The instructor may offer alternatives to the value of the programme but no refund will be given.

 

Medical Cancellations

Cancellation is permitted where a person may be unable to attend a pre-booked programme for medical reasons. A doctor’s note confirming that the person was unable to make the sessions for medical reasons is required within 4 days of the start of the programme to enable a full credit to the next programme.  No admin fee to be charged.

It is the responsibility of the client to notify the instructor of any physical or medical limitation which may require adaptations or special care before starting any programme.  The fitness instructor reserves the right to determine the non suitability of a client’s injury or condition and therefore ineligibility to attend class.  It is therefore the responsibility of the client to determine this prior to purchasing any programme or class, as it is non refundable and only eligible for a transfer with 4 days notice.  The instructor may offer alternatives to the value of the programme but no refund will be given.